Special issue: Performance and efficiency management of service sector organisations

International Journal of Business Performance Management 13(3/4) 2012

• Sophisticating business performance management for banks: using data envelopment analysis on business process level
• Assessing impact of the technological perspective of AIS quality on banking performance matrix
• Using data envelopment analysis to measure ports efficiency
• Compare bancassurance sales with an insurer's own team in Taiwan
• Managing airline productivity using data envelopment analysis
• Efficiency study of Indian public sector banks - an application of data envelopment analysis and cluster analysis
• Efficiency for Indian public sector and private sector banks in India: assessment of impact of global financial crisis
• An analysis of the technical efficiency of Indian public sector banks through DEA approach
• The effects of mergers and acquisitions on business performance in Nigerian banking industry: an empirical analysis
• Bank productivity measurement using Hicks-Moorsteen indices: evidence from Indian public sector banks
• An investigative study of operational performance and service quality of Indian public sector banks
• Seaport performance comparison using data envelopment analysis: the case of Iberian container terminals
• Technical efficiency of Indian commercial banks: an empirical analysis
• Shareholder vs. stakeholder governance index and performance: evidence from the Tunisian quoted banks