Free sample articles newly available from International Journal of Electronic Customer Relationship Management

The following sample articles from the International Journal of Electronic Customer Relationship Management are now available here for free:

• Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study
• CRM strategies within small and medium family-owned businesses: a multiple case study
• Engaging customer in live-streaming commerce: the impact of interactivity and perceived value on trust
• Critical success factors in implementing a CRM solution: a case study
• Integration of customer relationship management in e-commerce
• Impact of influencer marketing on buying behaviour of millennials and generation Z