Free sample articles newly available from International Journal of Services, Economics and Management

The following sample articles from the International Journal of Services, Economics and Management are now available here for free:

• Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
• Contributory role of innovative capabilities in Malaysian small and medium enterprises performance
• Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach
• Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty
• Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)
• Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context