- Role of service characteristics in determining the degree of customer involvement: a typology
- Effects of perceived privacy protection: does reading privacy notices matter?
- The impact of banking sector reform in developing economies on banking transactions security and quality: the case of Jordan
- Evaluating healthcare process improvement for patient callbacks
- Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
30 May 2014
Special issue published: "The Role of Quality in Services and Standards"
International Journal of Services and Standards 9(1) 2014
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