The following sample articles from the
International Journal of Electronic Customer Relationship Management are now
available here for free:
- Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study
- CRM strategies within small and medium family-owned businesses: a multiple case study
- Engaging customer in live-streaming commerce: the impact of interactivity and perceived value on trust
- Critical success factors in implementing a CRM solution: a case study
- Integration of customer relationship management in e-commerce
- Impact of influencer marketing on buying behaviour of millennials and generation Z
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