Free sample articles newly available from International Journal of Electronic Customer Relationship Management

The following sample articles from the International Journal of Electronic Customer Relationship Management are now available here for free:

• Towards the analysis of e-CRM practices using an integrated fuzzy approach
• Artificial intelligence in the digital customer journey
• Determinants of customer satisfaction in Kabul: evidence from the restaurant industry
• Theoretical investigation of the antecedent role of review valence in building electronic customer relationships