Free sample articles newly available from International Journal of Electronic Customer Relationship Management

The following sample articles from the International Journal of Electronic Customer Relationship Management are now available here for free:

• Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy process
• Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
• Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to 
• The current status of customer relationship management: experience of small businesses in the Jordanian food industry