The following sample articles from the
International Journal of Services, Economics and Management are now
available here for free:
- Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
- The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
- The forefront of mobile shopping: an emerging economy's perspective
- Use of Taguchi method for optimisation of process parameters of option pricing model
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