The following sample articles from the
International Journal of Services Technology and Management are now
available here for free:
- Measuring e-service quality: a review of literature
- An approach to reengineering applied to control of container logistics cost using the PERT network
- Innovative behaviour and the performance of technology-based knowledge-intensive business services: an empirical study
- Impacts of day trading on the intraday pattern of market quality
- Service supply chain incentive strategy: from the perspective of win-win
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