The following sample articles from the
International Journal of Qualitative Research in Services are now
available here for free:
- Thailand's perceived medical tourism service quality: a content analysis of international patients' online testimonials
- Customer participation in services: a framework for process design
- An interpretive structural modelling for sustainable healthcare quality dimensions in hospital services
- Voices of experience: service users as advisors in a research project on the needs of homeless women
- Service blueprinting and process-chain-network: an ontological comparison
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