The following sample articles from the
International Journal of Services and Standards are now
available here for free:
- Project risk assessment of an outsourced call centre project for a national health insurance scheme
- Development of E-business solutions for fast food restaurants
- Relationship between bus driver characteristics and traffic violations
- Readability of compensation discussion and analysis: the impact of the Plain English initiative
- E-government effectiveness: a rocket model of contributing user-related factors
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