The following sample articles from the
International Journal of Process Management and Benchmarking are now
available here for free:
- Categorisation of process improvement models from a conceptual perspective
- Efficiency measurement in medical tourism: a DEA approach
- Tweddle Group: a case study in blending lean and STS systems
- Online education and its operational attractions to traditional and non-traditional college students
- Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
- Justification of synergistic implementation of TQM-TPM paradigms using analytical hierarchy process
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