Special issue: Measuring the impact of service innovations

International Journal of Services Technology and Management 16(3/4) 2011

• Dynamic service innovation capability, radical service innovation and open business models
• Factors of successful innovation in services
• Performance and growth dynamics in young service firms: an exploratory study
• Evaluation of design for service innovation curriculum: validation framework and preliminary results
• Managing commitment to customer in the public sector: highlight the role of the supervisor
• Management control of service innovation activities: an exploratory investigation of best practice
• Rule-based service charging method for composite services