Special issue: Management control systems and service operations

International Journal of Services, Economics and Management 3(4) 2011

• The benefits of management accounting practices in manufacturing and service firms: a Finnish study
• Proactive contracting + Service design = Success!
• Modelling and discrete-event simulation for ski lifts service operations design
• Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
• Co-creation of value for a public service
• Understanding the human factor: the key to information systems implementation in service operations