- Geographies, motivations and benefits from ISO 9000 standard: a comparison of manufacturing and service organisations
- The evolution of quality management in DOKPY, Magnesia – Greece: from basic quality initiatives to EFQM
- An evaluation model for inbound call centres design
- From customers requirements to customers satisfaction – quality function deployment in service sector
- A tool based framework for applying Six Sigma methodology to services and transactional data
- A fuzzy-AHP-based framework for prioritising benchmarks in the service sector
- Total quality management in higher education institutions: challenges and future directions
7 May 2010
Special issue: Total quality management in the 21st Century service sector
International Journal of Productivity and Quality Management 5(4) 2010
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