6 May 2010

Special issue: Application of business intelligence to customer relationship management

International Journal of Services Technology and Management 14(1) 2010

PART I
  • Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management
  • An Online Analytical Processing based predictive system for better process quality in the supply chain network
  • Development of an e-procurement model for global financial institutions
  • Consumer's optimal policies for purchasing durable goods
PART II
  • A case study on multimedia e-tailing services: can watermarks help build customer relationships?
  • Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
  • A Central Coordination System for managing a large supply base through supply chain collaboration
  • Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments
  • Customer value segmentation based on cost-sensitive learning Support Vector Machine

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