6 April 2009

Special issue: Business excellence in 21st Century organisations

International Journal of Business Excellence 2(3/4) 2009

Papers from the Global Business Innovation and Development (GBID 2008) conference held in Rio de Janeiro, Brazil, 16-19 January 2008
  • The key account management system in the paper industry business environment
  • Chinese managers' perceptions of their ability to deliver service quality
  • The evolution from brand equity to customer relationship equity to trust equity: the new challenge
  • Knowledge absorption in an emerging economy – the role of foreign investments and trade flows in Russia
  • The image and academic expectations of South African and Malaysian university students
  • Government, law and structure: where is transparency and what does it mean for marketing strategy?
  • The development and implementation status of RFID in China
  • A research strategy formulation for innovative Greek universities
  • The impact of perceived innovativeness, branding strategy and parent brand salience on the reciprocal transfer of core associations
  • Income as a determinant of the acquisition of cellular products and services by tertiary students
  • Collective bargaining: a tool for industrial harmony in Ghanaian industrial settings
  • New service development in an international context: a case study of a Finnish technopark company in Russia

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